Sports Travel Experiences
Version 1.0, effective 1 September 2026
1. Who we are
Sports Travel Experiences (Sports Travel Experiences Pty Ltd, ABN 94 127 481 654) (“STE”, “we”, “us”) is a travel business registered in Australia. We are responsible for the personal information we collect about you.
We handle personal information in line with:
- Australia’s Privacy Act 1988 and the Australian Privacy Principles
- South Africa’s Protection of Personal Information Act 2013 (POPIA), for customers in South Africa
- The UK GDPR and the EU General Data Protection Regulation, for customers in the United Kingdom and European Union
- Any other data protection law that applies to you
2. The information we collect
We only collect what we need to plan and deliver your trip:
- Contact details: name, email, phone number, address and country of residence
- Travel details: date of birth, nationality, passport number and expiry, visa status, and flight and arrival details
- Booking and payment details: your package, room type, travelling companions and payment records. Card details are processed by our payment providers, and we don’t store them.
- Requirements you choose to share: dietary needs, allergies, accessibility needs, or medical information our host needs to keep you safe. This is sensitive (or “special category”) information, and we only collect it with your consent.
- Emergency contact: for someone who isn’t travelling with you
- Children’s information: for travellers under 18, provided by a parent or guardian, who consents on the child’s behalf
- Marketing and website information: your marketing preferences, how you interact with our emails, and cookie data from our website
3. How we collect it
We collect information directly from you when you enquire, book through our booking platform, fill in a booking form, contact us or subscribe to our updates. If you book for other people, you confirm you have their permission to give us their information, and that you’ll share this policy with them.
4. Why we use it, and our legal basis
| Purpose | Legal basis (UK, EU and South Africa) |
| Confirming and managing your booking, including tickets, accommodation and transfers | Performing our contract with you |
| Meeting the tournament’s requirements for issuing and transferring tickets | Performing our contract, and our legitimate interests |
| Looking after your safety, including dietary, accessibility and medical needs | Your consent |
| Processing payments and refunds | Performing our contract |
| Handling questions and complaints | Our legitimate interests |
| Sending marketing emails | Your consent, which you can withdraw at any time |
| Meeting legal, tax and accounting obligations | Legal obligation |
5. Who we share it with
We only share your information where needed to deliver your trip or meet the law. We share it with:
- Men’s Rugby World Cup 2027 and its ticketing providers
- Hotels, transport operators and other travel suppliers
- The service providers who run our booking platform, email marketing, cloud storage and payments
- Our professional advisers
- Government or law enforcement authorities where the law requires it
We never sell your personal information.
6. International transfers
Your information will be processed in Australia, where your trip takes place, and may also be sent to South Africa, Zimbabwe, the United States, the United Kingdom, the European Union and [other countries] where our suppliers and service providers are based. Where the law requires it, we protect these transfers with contracts that include approved data protection clauses. You can ask us for details.
7. How long we keep it
We keep your information for as long as we need it for your booking and to meet our legal obligations. Financial records are usually kept for [7] years. After that, we securely delete it or remove anything that identifies you. Sensitive information, such as medical details, is deleted within [6] months after your trip ends.
8. How we protect it
We use reputable providers with access controls and encryption. Only staff and suppliers who need your information can see it. If a data breach is likely to cause you serious harm, we’ll tell you and the relevant regulator as the law requires.
9. Marketing
We only send marketing emails if you’ve agreed to receive them. Every email has an unsubscribe link, or you can email info@sportstravelexperiences.com to opt out.
10. Cookies
Our website uses cookies to work properly and to understand how people use it. Where the law requires it, we ask for your consent before setting cookies that aren’t essential. You can change your cookie settings at any time.
11. Automated decisions
We don’t make decisions about you that significantly affect your rights or interests using automated systems without a person involved.
12. Your rights
Wherever you live, you can ask to see the personal information we hold about you and ask us to correct it.
Depending on where you live, you may also have the right to:
- Ask us to delete your information
- Restrict or object to how we use it, including for direct marketing
- Receive a copy of it in a portable format
- Withdraw your consent at any time, without affecting what we did before you withdrew it
To use any of these rights, email info@sportstravelexperiences.com. We’ll respond within 30 days. We may need to confirm your identity first.
13. Complaints
If you’re concerned about how we’ve handled your information, please contact our Privacy Officer at info@sportstravelexperiences.com first. We’ll acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
You can also complain to the regulator where you live:Australia: Office of the Australian Information Commissioner (oaic.gov.au) South Africa: Information Regulator (inforegulator.org.za) United Kingdom: Information Commissioner’s Office (ico.org.uk) European Union: the data protection authority in your country
14. South African customers
Our Information Officer can be contacted at info@sportstravelexperiences.com. Under POPIA, you can also object to us processing your information, and ask us to correct or delete information that is inaccurate, out of date or unlawfully obtained.
15. Changes to this policy
We may update this policy. The latest version will always be on our website, with its effective date.
16. Contact us
Privacy Officer, Sports Travel Experiences
info@sportstravelexperiences.com
Eagle Canyon Office Park, 4958 Jan Frederick Ave, Randpark Ridge, Randburg, 2154
7640 Fairway Boulevard, Hope Island, Queensland Australia, 4212