This Policy sets out how we use and protect any personal information that you give us when you use our Service. This privacy policy has been put in place to assure you that we take access to your personal information seriously.

About This Privacy Policy

This Policy sets out how Sports Travel Experiences uses and protects any personal information that you, the customer, give us when you use our services. We may change this Policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

By accessing any part of our Service or providing information to us, you consent to the use and transfer of your information, by us or any of our third parties, including cross-border transfers of your information, on the terms set out in this Policy.

This policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the South African Protection of Personal Information Act (POPIA), No. 4 of 2013, and the South African Consumer Protection Act (CPA), No. 68 of 2008.

About Our Service

The Service presented to existing or potential customers is a voluntary service through which we collect certain personal information directly from you for the purpose of passing your personal information to our service providers in order to complete our services to you. Without your personal information, we are unable to complete the process of booking events, tickets and packages.

We also use your personal information to convey your opinions and preferences relating to our products and services to enable us to identify products and services you may be interested in and address concerns you may raise about them.

Legal Age and Capacity

You may not use the Service and may not accept this Policy if you:

• Lack the legal capacity to enter into a binding contract with us;
• Are a person who is not permitted to access or use this Service under the laws of the country in which you are resident or from which you access the Service; or
• Require the consent of a guardian or parent and have failed to obtain that consent.
  By using the Service, you represent and warrant that you are of full legal age, or are emancipated or have your guardian’s consent to enter into a contract.

Your Rights Under POPIA & the CPA

In accordance with South African data protection and consumer legislation, you have the following rights:

• Right to Access (POPIA Section 23): You may request confirmation of whether we hold personal information about you, and request access to that information.
• Right to Correction (POPIA Section 24): You may request the correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, or misleading.
• Right to Object (POPIA Section 11(3)): You may object to the processing of your personal information on reasonable grounds, including objecting to direct marketing.
• Right to Deletion (POPIA Section 24): You may request the destruction or deletion of your personal information where it is no longer needed for the purpose for which it was collected.
• Right to Information (CPA Section 22): You are entitled to receive clear and understandable information about our services, pricing, and terms before confirming any booking.
• Right to Fair Dealing (CPA Section 40): We will not use any unfair, unreasonable, or deceptive tactics in our dealings with you.
• Right to Cool Off (CPA Section 16): If you entered into a transaction as a result of direct marketing, you may cancel within 5 business days without penalty, provided services have not yet been rendered.

To exercise any of these rights, please contact us at info@sportstravelexperiences.com.

Personal Information We May Collect From You

We may collect the following information:

• Any information which you are asked for when registering to use or when otherwise using the Service;
• A list of the products, services you indicate an interest in or have made use of;
• Your name and contact information, including email address and location;
• Identifiers such as your passport number;
  Information relating to your use of our products and services;
• Indications that you have opted-in to receive communications;
• Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences.
• You supply your personal information to us voluntarily. However, failure to provide us with the required personal information may result in you not being able to access the Service provided.

Lawful Basis for Processing

In accordance with POPIA and the Australian Privacy Principles, we process your personal information on one or more of the following lawful bases:

• Consent: You have given us your express or implied consent to process your information for a specific purpose.
• Contractual necessity: Processing is necessary to fulfil a booking or contract with you.
• Legal obligation: Processing is required by applicable law or regulation.
• Legitimate interest: Processing is in our legitimate interest, provided this does not override your fundamental rights and freedoms.

What Do We Do With Your Information

We use this information to provide you with a better service, and in particular for the following reasons:

• Sending you marketing communications (SMS, Email, Telephonic Calls) with the latest specials, deals and promotions;
• Providing information about goods and/or services you have requested and notifying you about important changes or developments;
• Following up as part of our customer care procedures;
• Updating our records about you;
  Internal record keeping;
• Administering offers;
• Improving our products and services;
• Crime detection, prevention and prosecution;
• Competitions and other promotions;
• Evaluating the effectiveness of our marketing and for research, training and statistical analysis;
• Making our Service easier for you to use;
• Contacting you for market research purposes.
• We will continue to contact you by these methods until you advise us in writing you no longer wish to be contacted by certain methods.

Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. You agree that we may send you marketing communications (SMS, Email, Telephonic Calls).

In terms of Section 69 of POPIA and Section 11 of the CPA, you have the right to opt out of direct marketing at any time. You can either email us at info@sportstravelexperiences.com or unsubscribe from our emailing list. We will process your opt-out request within 5 business days.

Consent to Collect From External Sources

You agree to allow us to collect further information about you from external sources, including credit bureaus and our affiliates, for the sole purpose of ensuring that our aggregated data is accurate and up to date.

Cross-Border Transfers of Personal Information

As we operate in both South Africa and Australia, your personal information may be transferred between these jurisdictions. In accordance with Section 72 of POPIA and APP 8, we ensure that any cross-border transfer of personal information is subject to adequate safeguards and that the receiving party is bound by comparable data protection standards.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate organizational and technological measures to safeguard and secure the information we collect about you. In the event of a data breach affecting your personal information, we will notify the relevant regulatory authorities and affected individuals in accordance with Section 22 of POPIA and the Notifiable Data Breaches scheme under Australian law.

Cookies

We use cookies on our web-based Services. Cookies are files that store information on your hard drive or browser that means our Service can recognize that you have visited our Service before. They make it easier for you to maintain your preferences on the Service, and by seeing how you use the Service, we can tailor the Service around your preferences and measure usability.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu.

Sharing Your Information

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than on the following basis:

• Where we have your consent as indicated on our terms and conditions;
• Where we are required to do so by law;
• Where it is deemed by us to be in our legitimate interest;
• Where it is needed by our agents, advisors or others involved in running accounts and services for you or in undertaking activities linked to the operation of such services on our behalf; or
• Where the transfer or disclosure would otherwise be in compliance with legal requirements.
• We will never sell your personal information to third parties for their own marketing purposes.

Accessing Your Personal Information

If you think any information we have about you is incorrect or incomplete, please contact us at info@sportstravelexperiences.com as soon as possible. We will correct or update any information as soon as possible, and no later than within 30 days of your request.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In accordance with POPIA Section 14, we will not retain your information longer than is reasonably necessary. You may request the deletion of your personal information at any time by making a written request to info@sportstravelexperiences.com.

Disclaimers and Liability Limitation

Your use of and reliance through the Service is entirely at your own risk. The Service is provided “As Is” and “As Available”.

To the fullest extent permissible by law (and subject to your statutory rights under the CPA and Australian Consumer Law), we disclaim all warranties of any kind, whether expressed or implied.

While we take reasonable precautions in our operation of the Service, you agree that we shall not be liable in respect of any Losses however arising and whatever the cause. “Losses” means all losses (including, but not limited to those in respect of injury, damage to physical property or loss of life), liabilities, costs, expenses, fines, penalties, damages and claims, and all related costs and expenses.

Indemnity

You indemnify us from any Losses attributable to your use or misuse of the Service, to the extent permissible under applicable consumer protection legislation.

Third Party Goods and Services Websites

Your use of those third party goods and/or services which you may link to or access through your use of the Service may be subject to this Policy and/or the terms and conditions applicable to those third party goods and/or services.

Links to and from the service from and to third party websites do not constitute our endorsement of these third party websites or their contents. You are solely responsible for identifying and familiarizing yourself with any terms and conditions which will govern your relationship with third parties.

We have no control over third party websites and you agree that we are not responsible for any content, information, goods or services available on or through any third party websites.

Governing Law and Jurisdiction

This Policy is governed by the laws of both Australia and the Republic of South Africa, as applicable based on your location and the nature of the services provided.

For South African customers, the provisions of the Consumer Protection Act and POPIA apply. You may lodge complaints with the Information Regulator or the National Consumer Commission (NCC).

For Australian customers, the Privacy Act 1988 and Australian Consumer Law apply. You may lodge complaints with the Office of the Australian Information Commissioner (OAIC).

Documents and Notices

In this Policy, headings are for convenience and we don’t intend for them to be used to interpret this Policy.

Unless we indicate to the contrary in this Policy, any references to any gender includes the other genders, a natural person includes an artificial person and vice versa, the singular includes the plural and vice versa.

Contact Information