These Terms and Conditions govern your use of Sports Travel Experiences services. By booking with us, you agree to be bound by these terms. These terms are subject to and should be read in conjunction with the South African Consumer Protection Act (CPA), No. 68 of 2008, the Protection of Personal Information Act (POPIA), No. 4 of 2013, and Australian Consumer Law. Nothing in these terms is intended to limit or exclude any rights you may have under applicable consumer protection legislation.
1.1 The customer is either:
A sub-agent who contracts with Sports Travel Experiences on behalf of third-party travellers;
Traveller(s) booking and contracting in their personal capacity; or
A corporate or other entity booking and contracting in their capacity.
1.2 Sports Travel Experiences (hereafter referred to as “STE” or “the Business”) is registered in Australia and provides customers with travel and related services on behalf of principals and/or other agents engaged in or associated with the Travel Industry, including airlines, tour operators, hotels, transfers, and tourist activities (“the Supplier/s”).
1.3 The Business acts solely as an agent/broker on behalf of the Supplier/s. On receipt of any booking enquiry, the Business communicates with the Supplier/s concerned and endeavours to secure the necessary reservations, pricing and arrangements making up the booking enquiry.
In accordance with the South African Consumer Protection Act (CPA) and Australian Consumer Law, you are entitled to the following protections:
3.1 The Business utilises the products of various travel suppliers (“the Package”).
3.2 While the Business makes every effort to engage quality suppliers among the airlines, hotels, tour operators and service providers, it does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, or irregularity that may be occasioned by any error or default of any supplier.
3.3 The Business accepts no liability for:
3.4 Neither party will be liable for failure or delay to perform obligations which have become practically impossible because of circumstances beyond the reasonable control of the applicable party. Such circumstances include natural disasters, acts of terrorism, labour disputes, war, government acts, epidemics, pandemics, quarantines, national or regional emergencies, or any other force majeure event.
3.5 Save in the event of wilful misconduct or gross negligence by the Business, neither the Business nor its representatives shall be liable for any loss, injury, death or damages arising from the Package. This exclusion is subject to and does not override any mandatory protections afforded to consumers under the CPA or Australian Consumer Law.
3.1 Current prices and services are detailed on the rates provided, as contracted, and are quoted in Australian Dollars unless otherwise stipulated. Sports Travel Experiences expressly reserves the right to adjust prices, on expiry of any period of validity of a price schedule/quote, in accordance with increases in airfares, hotel rates, transport costs and currency fluctuations.
3.2 Prices are from a starting price per person sharing, subject to change and availability. Please note that the price printed on a Ticket is usually its initial face value rather than the purchase price. You will not be entitled to a refund on the basis that you have paid a higher price than the face value of the Ticket.
3.3 All rates are calculated inclusive of GST where applicable.
3.4 All quotations are valid only to the expiry date stated in the quotation (24 hours from issue of quote) and are subject to adjustment if the services quoted are not available at the time of booking.
3.5 Quotations are based on itineraries and requirements specified by the customer. Upon acceptance, any amendments requested by the customer which incur extra costs are for the customer’s account.
3.6 Prices set out in the price schedule/quote do not include any items or services not specified therein. Typical items not included may be tour guides, airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements, gratuities and portage, meals and beverages, or any other item not specified.
4.1 The Business does not accept any legal or contractual obligations in relation to conditional booking requests. A quotation does not constitute a “binding offer” from the business, neither as to pricing nor availability. All Packages are subject to availability and are not guaranteed.
4.2 Once the customer makes a booking request to the Business, the Business shall forward a written quotation of the booking by email.
4.3 On transmission of the Business confirmation of booking, a binding contract between the customer and the Business shall result, and the customer shall be liable to pay the package price as set out in the applicable price schedule/quote.
4.4 Booking of services will only be processed on receipt of written signed acceptance and receipt of payment against the Sports Travel Experiences invoice.
5.1 Should the traveller fail to join a prebooked tour or event, join it after departure or leave it prior to completion, no refund will be made, and no credits granted.
5.2 Participants are required to have a travel component (flights and/or accommodation) as part of their package as match tickets cannot be sold on their own.
5.3 Sports Travel Experiences shall not be liable for any loss, damage or expenses of any nature suffered by the customer or any traveller arising from the loss of or any damage to property, sickness, weather conditions, war, riots, and/or any other cause.
5.4 Travellers may not carry any unlawful articles or substances whilst travelling. Should any traveller contravene this prohibition, Sports Travel Experiences will be entitled to immediately exclude the offender from the package.
5.5 Sports Travel Experiences reserves the right to alter or substitute routes, refreshments, meals, accommodations, itineraries, excursions, services, vehicles and/or other arrangements should conditions necessitate. We will offer substitutes of equal value and inform the traveller of any known changes before departure.
6.1 Payment shall be due and payable by the customer on or before the time periods as set out in the specific business booking confirmation. Payment is due within 72 hours of receiving the invoice from Sports Travel Experiences.
6.2 Unless the booking confirmation specifies otherwise, payment terms are as follows:
Initial deposit amount of which 20% is non-refundable. Bookings are not confirmed until the applicable deposit payments have been received.
Further deposits/outstanding funds due will be invoiced in line with the agreed deposit terms for the tour/event booked and confirmed.
6.3 Payment method is via electronic funds transfer (preferred method) into the Sports Travel Experiences bank account (as per the banking details reflected on the invoice).
6.4 Sports Travel Experiences expressly reserves the right to cancel any reservation where payment has not been made on the due date.
6.5 The cost of any extra services or necessary adjustments to the package prices (caused by exchange rate fluctuations & adjustments to airport tax costs) will be communicated to the Client and billed accordingly.
6.6 Documentation and vouchers will only be sent to the customer on receipt of payment in full and completed booking forms.
7.1 Should the booking be cancelled for any reason whatsoever, whether partially or in full, by or on behalf of the customer, the cancellation fees below will immediately become due and payable by the customer.
7.2 All cancellations must be made in writing and shall be effective only on the date on which Sports Travel Experiences receives and acknowledges receipt of the written notice.
7.3 Cancellation Charges:
20% of the total package, once paid, is non-refundable.
50% of the total package is non-refundable within 4 months of travel.
80% of the total package is non-refundable within 2 months of travel.
100% of the total package is non-refundable within a month of travel.
7.4 All match ticket payments are non-refundable.
7.5 All amendments and all cancellations must be made with the Business directly and must be in writing. The customer shall be liable for all costs and fees, including but not limited to repatriation and administrative costs.
7.6 Amendments received 90 days or less prior to departure: AUD $100 (excl. GST) for each alteration made to the booking after the initial reservation, plus any supplier administration charges.
Match tickets are not re-printable and would require the traveller to re-purchase a brand-new ticket should their ticket be lost or stolen. Collection is subject to the identification of the customer or corporate representative.
9.1 The products and services included on all booking itineraries are subject to availability. The Business reserves the right to substitute hotels, coach operators, or other services with similar quality alternatives.
9.2 The Business reserves the right to use smaller or larger vehicles on scheduled escorted tours should final traveller numbers justify such change.
10.1 A child of 12 years and older will be charged the full applicable adult per person rate on all services provided.
10.2 There is no discount for children on Match Tickets. One ticket will be required for each person, regardless of age.
10.3 Children under the age of 12 years may qualify for a reduction off the applicable per adult rate, should that child share its accommodation with two adults. This discount depends on the terms and conditions of the respective hotel supplier.
11.1 Unless specifically stated otherwise, all accommodation is based on 2 people sharing a twin-bedded/double room on a bed and breakfast basis.
11.2 Whilst every endeavour will be made to comply with passengers’ accommodation requests, we cannot be held responsible if you are not satisfied with the selections made.
11.3 Passenger names for accommodation are required. Any delays in providing passenger names and/or any name changes after the required date may incur penalties.
12.1 Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by the Business. Packages include a standard net airfare provided by the respective airline. Such airfares exclude airport taxes and fuel surcharges as levied by the airlines.
12.2 Flight details will only be finalised after they are within system booking range and can only be confirmed once clients have paid non-refundable deposits and such deposits have been paid to the airlines.
12.3 In the case of flight delays or disruption, onward international or domestic flights will not be the responsibility of the airline where these flight connections are missed and are not issued on the same booking/air ticket.
13.1 Transportation is in air-conditioned coaches, touring vehicles, minibuses and sedans, rail or underground rail appropriate to the requirements of the Charter, Transfer or Tour.
13.2 Sports Travel Experiences reserves the right to utilise smaller vehicles should the number of passengers participating reduce sufficiently to warrant this.
14. Travel Documents, Vaccinations and Inoculations
14.1 All travellers will be personally responsible for ensuring that they are in possession of and have complied with:
The correct travel documentation, including passports valid for the minimum period after the package required by law in each country the traveller will visit;
The correct visas/re-entry permits valid for the countries visited;
Health, foreign exchange and other legal requirements.
14.2 The Business shall not be responsible for any consequences whatsoever should the traveller fail to ensure that they have complied with the necessary requirements.
15.1 It is compulsory for each passenger to take out adequate medical, cancellation, curtailment and public liability insurance in respect of each package. The onus falls on the customer to ensure that the cover is adequate for their requirements.
15.2 The Travel Insurance Policy must be obtained timeously as the cover only takes effect once passengers’ names are confirmed and the policy has been issued.
15.3 It is each passenger’s responsibility to ensure that their passport has sufficient validity for the relevant country of destination (normally a minimum period of 6 months after the date of travel).
16.1 These terms are governed by the laws of both Australia and the Republic of South Africa, as applicable based on your location and the nature of the services provided.
16.2 For South African customers, the provisions of the Consumer Protection Act and POPIA apply. You may lodge complaints with the National Consumer Commission (NCC) or the Information Regulator. For Australian customers, Australian Consumer Law applies. You may lodge complaints with the ACCC or relevant state consumer affairs body.
16.3 Should any dispute arise from or in connection with these terms and conditions, either party may elect to resolve such dispute through mediation or arbitration. All disputes should first be directed to info@sportstravelexperiences.com. We will acknowledge receipt within 5 business days and aim to resolve within 15 business days.
16.4 These terms and conditions reflect the full agreement between the customer and the Business. Any variation and/or amendments shall not be valid unless agreed to by the Business in writing.
17.1 The Business shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by it in writing.
17.2 No indulgence which the Business may grant to any party shall constitute a waiver of any of the rights of the Business.
17.3 Each term or condition shall be separate and separately enforceable from the other terms and conditions herein.
17.4 All travellers shall comply with general Codes of Conduct as issued by the Business from time to time.
17.5 The customer shall be solely responsible for ensuring that they are physically and mentally capable of undertaking the journey and participating in the activities that constitute the package itinerary.
18.1 These Terms and Conditions govern your use of the Sports Travel Experiences website. By accessing and using the Website, you agree to be bound by these Terms and Conditions.
18.2 By clicking on the “I AGREE” button when booking through the website, you signify acceptance of all these Terms and Conditions.
Last updated: February 2026 | For any questions regarding these terms, please contact us at info@sportstravelexperiences.com
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